Privacy Policy

This Privacy Policy explains how SyriaStay collects, uses, and protects user information. By using the application, you agree to the practices described below.

Last Updated: 12/2025

1. About SyriaStay

SyriaStay is a hotel booking application that allows users to browse hotels, view room details, and submit booking requests. Users can browse the app freely without creating an account.

2. Information We Collect

2.1 Information Collected During Registration

Registration is optional and required only when making a booking.

• Full name (required)
• Mobile number (required)
• Nationality (required)
• Email address (optional)
• Profile picture (optional)

2.2 Information Required for Hotel Booking

When placing a booking, the following information is required by hotels:

• Passport image (required)
• Full name
• WhatsApp number
• Check-in date
• Check-out date

2.3 Information Collected Automatically

• Device type and operating system
• App usage data (pages visited, actions performed)
• Device identifiers for notifications

2.4 Location Information

Location access is optional and used only to:

• Display nearby hotels
• Improve search results

3. How We Use Your Information

• To process hotel bookings
• To communicate booking details with hotels
• To provide customer support
• To improve app performance and user experience
• To send booking-related notifications

4. Data Sharing

We do not sell or rent user data.

Your data may be shared only with:

• Hotels involved in your booking
• Service providers (hosting, notifications)
• Legal authorities if required by law

5. Data Protection

• Secure servers and encrypted connections
• Restricted access to sensitive data
• Regular security updates

While we take strong security measures, no system is 100% secure.

6. User Rights

Users have the right to:

• Access their personal data
• Request data correction or deletion
• Withdraw consent
• Delete their account

7. Children’s Privacy

SyriaStay is not intended for users under the legal age. Hotel bookings are restricted to adults only.

8. Data Retention

We retain user data only as long as necessary for:

• Booking management
• Legal obligations
• Security and fraud prevention

9. Third-Party Links

The app may provide a link to third-party communication services such as WhatsApp solely to help users contact hotels. SyriaStay does not control and is not responsible for the privacy policies or practices of these external services.

10. Policy Updates

This Privacy Policy may be updated periodically. Users will be notified of significant changes through the app.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Email: syriastayinfo@gmail.com
Phone: +963 957 206 206
Location: Damascus, Syria